Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. 

To start a return, you can contact us on 0208 961 1188 or email us at sales@polymeruk.com.

If your return is accepted, we will organise a collection of the products whether by courier or via our delivery network.

You can always contact us for any return question at sales@polymeruk.com or by phone to 0208 961 1188.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
We do not accept returns for any products that have been used or are not in a re-sellable condition.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded via credit note, or to your original payment method upon special request. Please remember it can take some time for your bank or credit card company to process and post the refund too.